COVID-19 Update EMR Vacation Rentals

Updated September 14, 2020

IMPORTANT NOTICE JULY 27, 2020:
The Provincial Health Doctor, Dr. Bonnie Henry, has made a Health Order in council with regard to use of vacation rentals.

Please note the following orders;

  1. A maximum of five individuals may attend a social gathering or an event in vacation accommodation, in addition to the occupants;
  2. The owner of vacation accommodation must require any tenant, guest or other person using the vacation accommodation to comply with the requirement in section 1.

Link to health order: https://www2.gov.bc.ca/assets/gov/health/about-bc-s-health-care-system/office-of-the-provincial-health-officer/covid-19/covid-19-pho-order-gatherings-events.pdf

EMR Vacation Rentals already has a requirement that all guests fill in a roster of all guests that will be staying at the property.

If you are planning to have non staying guests (visitors) over to the vacation rental property you are renting, it is a requirement that you provide EMR Vacation Rentals with a list of names and their contact information for each additional visitor. We need this list in the event a requirement from the Province of BC to contract trace all guests and visitors to the rental.

It’s Official Travel is Open in British Columbia as of June 24, 2020.

Here is some excellent information on healthy travel information compiled by Canadian Broadcasting Corporation: Travelling throughout B.C.

As British Columbia begins opening up after successfully flattening the COVID-19 curve and having one of the lowest infection rates in North America, we believe staying in a vacation rental will be the best option for travel this year throughout the Summer, Fall, and Winter 2020-2021.

Guests in a private vacation rental home can control access to the property, maintain social distancing from the outside public, to ensure a safe vacation.

The health and safety of our residents and visitors are paramount at this time and as such, we want to ensure you are fully informed of the impacts of COVID-19 on our area and the current status of travel to British Columbia.

As this is an evolving situation, we will continue to post updates on this page and policy adjustments for currently booked guests and for guests that have yet to book.

Thank you for your understanding and patience throughout this pandemic period. We are all looking forward to hosting your stay soon.

British Columbia was not shut down for accommodation providers in British Columbia since accommodations are considered essential. https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/covid-19-provincial-support/essential-services-covid-19#non-health

EMR Vacation Rentals has taken proactive measures to work on cancellation requests for all guests directly impacted by non essential travel advisories authorized by the British Columbia government.

If you are a guest with questions about your existing reservation, please call Toll Free 1-866-800-8880 or 250-483-6790.

Government Resources on COVID-19

British Columbia COVID 19 Information https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/covid-19-provincial-support

British Columbia COVID-19 Health Tips   http://www.bccdc.ca/health-info/diseases-conditions/covid-19 

Canadian Government COVID-19 Information
https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html

Travel Advisories

BC Ferries Travel Advisory between Vancouver and Vancouver Island and all other ferry routes Requirement for Passenger Face Coverings Effective August 21, 2020 https://www.bcferries.com/bcferries/faces/attachments?id=8267

COVID-19: Current border measures and requirements
https://www.cbsa-asfc.gc.ca/services/covid/menu-eng.html

Precautionary Measures EMR Vacation Rentals is Currently Taking

We have always used cleaning products with disinfectant. In addition to normal cleaning procedures, our housekeeping staff will increase focus on “high touch” items like light switches, doorknobs, remotes, etc. We are also removing non essential decorative pillows, blankets, and comforters.

EMR has adjusted check-in and check-out times to provide extra cleaning time. We are now asking guests to depart no later than 10 AM and check-in not earlier than 5:00 pm. We have also, where possible, placing 24 hour blocks from rentals between rental dates in 2020. We do have rentals that have been pre-booked with back to back rental dates. We are unable to accommodate later check out or early check-ins on back to back changeover days. Please contact our guest services team to confirm if early arrivals can be accommodated.

No Contact Check-In. Check-in for all properties is available via Greeter that will provide a social distancing check-in procedure, Electronic lock, or Lock box access. Our guests services team will be providing each guest with instructions dependent on which property they have booked and time of arrival. 

If you have any questions, please contact our office at 250-483-6790 or reservations@emrvr.com. 

We look forward to welcoming you soon.

FAQ

Note: EMR Vacation Rentals reserves the right to change these temporary policies at any time.

Are you providing refunds on cancelled bookings?

We are no longer providing refunds, even in circumstances where border closures into Canada are in effect. If your reservation arrives after June 1, 2020 or up to August 31 of 2020, we will allow you to move the reservation to a later date in 2020 in the same property or convert your deposit payments into a travel credit that can be used in any property EMR Vacation Rentals manages but it must booked within 365 days from your cancelled arrival date and must be used by December 31, 2021 stay dates. The rates are subject to seasonal dynamic rate changes. If you decide to during a high demand period versus lower demand period for example, guests will be responsible for only the rate difference and taxes on those differences. There are no refunds for unused travel credits nor are the travel credits transferable to a different guest.

Can I pick dates beyond 12 Months?

Yes based on availability of the property but the stay must be used no later than December 31, 2021. However, since each property is independently owned, future dates well into 2021 may not yet be made available by the owner of the property.

Once I’ve selected my rescheduled dates can I change the dates again?

You can only change the dates for a second time if there are local COVID-19 restrictions in place. This will be at our discretion and based on local British Columbia regulations that directly impact the property that has been rented.

What happens if I choose to cancel my booking and do not wish to have a travel credit or move my dates – what will I get back if I cancel?

The EMR Vacation Rentals standard cancellation policies in the guest agreement will apply. See section under Cancellation By Guest.

If you have booked through AirBnb, please submit a cancellation request through their website booking platform.

Isn’t there a travel ban?

Currently there is not an official travel ban in British Columbia only a advisory to ensure proper social distancing and cleaning procedures also follow all mask requirements in some businesses and public places. Canadians are not being denied entry or travel into British Columbia.

Can I have visitors over to see me at during my vacation rental stay?

Besides abiding by EMR Vacation Rentals restrictions on additional guests visitors, there is currently a Provincial Health order requiring no more than 5 visitors over at one time to see you. We are requiring our guests to ensure they keep a detailed list of full names and contact information for every visitor you have had over to the property. We may need this information to provide the the BC Government in the event of an urgent need to contact trace over a positive COVID-19 finding.

I’m traveling from outside of Canada, can I cross the border?

This is dependent on each country of origin and their travel agreement with the Canadian Government. Please check current travel restrictions to Canada by contacting your local border authorities from your country of origin. Currently US travel into Canada has a non essential travel ban until September 21, 2020. 

Please note we are no longer providing refunds due to border restrictions for COVID-19 for any traveler outside of Canada. We can assist in moving your dates or providing a travel credit for a future stay. 

Please make sure you have purchased sufficient trip cancellation and disruption insurance. Most credit card companies sell trip cancellation insurance to their cardholders or already have it included as part of their members perks. Please check with your credit card company to confirm. If they do not sell it we advise contacting Travel Guard International of Rental Guardian.

What if I have a booking after August 31, 2020 booked prior to March 13, 2020?

Please contact us around July 15th and we will discuss options regarding your booking if there are any restrictions still in place.

Thank you. Stay Safe. We look forward to hosting your stay soon.